Executives’ suggestions for using AI in parenting, relationships, and dating can sound like attempts to optimize ordinary conversations away. The speakers also question whether examples such as booking flights or restaurant reservations reflect problems most people face often.

The discussion asks what it means to hand AI decisions involving human relationships. While acknowledging that people find value in AI tools, the speakers say that value may differ from the use cases executives emphasize.

Why it matters

Winning adoption requires understanding the problems users actually want solved, while accounting for the value of human interaction, not just showcasing what AI can automate.

GUIDES

Something to try

Hypothetically, before designing an AI feature, ask three different users what everyday task they want help with and compare their answers with your proposed use case.